Reference

Terms and Conditions That Govern Your Account

These Terms and Conditions set out the binding agreement between you and ganeshpunt the moment you open an account and use any part of our platform — the…

Applies to all India accountsUPI, Paytm, PhonePe coveredJurisdiction-dependent accessSubject to local lawEffective on account creation
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ganeshpunt Terms and Conditions That Govern Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms and Conditions is unclear, or if you need to raise a formal query about how a specific provision applies to your account, our support team handles…

Live Chat Reach our Terms support desk through the live chat widget at the bottom of this page. We're available around the clock for questions about account conditions, payment terms, and account eligibility queries where local law permits.
Email Support Send a detailed query to our legal and compliance inbox if your question involves a formal dispute, account suspension, or a specific clause you want clarified in writing. We reply with a written record for your files.
Help Centre Our help centre hosts an indexed copy of these Terms alongside plain-language explanations of each section. You can search by keyword — account closure, payment dispute, data handling — and pull up the relevant clause directly.
ACCOUNT SECURITY STANDARDS

How We Handle Your Account Under These Terms

We operate these Terms through clear internal policies on data handling, account security, and your rights as an account holder.

Data Handling

We collect only the data needed to operate your account and process payments via UPI, Paytm, or PhonePe. We do not sell your personal data to third parties, and we store it on encrypted servers in line with applicable data-protection law.

Cookie Policy

Cookies on this site are used for session management, fraud detection, and to remember your lobby preferences between visits. You can adjust cookie permissions through your browser settings at any time without affecting your ability to log in.

Account Security

Your account is protected by password hashing, two-factor authentication options, and session-timeout rules. If we detect unusual access patterns — a new device, a foreign IP — we flag the session and may require you to re-verify before funds can move.

Data Retention

We retain your account and transaction records for the period required by applicable law, typically seven years for financial records. After this period, data is deleted or anonymised unless an active dispute or legal hold requires us to keep it longer.

Rights and Requests

You have the right to access, correct, or request deletion of your personal data where local law grants those rights. Submit a written request through email support and we will respond within 30 days with a full account data summary or a deletion confirmation.

Dispute Process

If you believe a Terms provision has been applied incorrectly to your account — a withheld withdrawal, a disputed wager result, a payment discrepancy via Paytm — raise it via email with your transaction ID. We escalate unresolved cases to a senior compliance officer within 48 hours.

Frequently Asked Questions About Our Terms

The questions below address the most common account-holder queries about these Terms and Conditions — from eligibility and access rights to how disputes and data requests are handled. If your question is not covered here, contact us via live chat or email and we will point you to the exact clause that applies.

These Terms apply to every person who opens an account on ganeshpunt, regardless of whether they deposit or just browse the lobby. By creating an account, you confirm that your participation is lawful under the local laws of your state or territory in India.

Yes, we may revise these Terms at any time. We will post a notice on the site before material changes take effect. Continuing to use the platform after the effective date means you accept the revised Terms. We keep a dated archive of previous versions accessible on request.

Any clause found to be unenforceable under applicable Indian law is severed from the agreement without affecting the remaining clauses. The rest of the Terms continue in full force. We aim to keep these Terms aligned with current law and update them when legislation changes.

Email our support team with your account ID and a written data-access request. We will compile a full record of the personal data we hold — account details, transaction history, login records — and send it to your registered email within 30 days of receiving your request.

Payment disputes involving UPI, Paytm, or PhonePe are handled under the Payments section of these Terms. Provide the transaction reference number and the date of the transfer when you raise a dispute. We investigate within 72 hours and issue a written resolution by email.

Accounts may be suspended for breach of these Terms, suspected fraud, verified underage use, or a request from a regulatory authority. We will notify you by email before suspension unless the situation involves active fraud investigation, in which case notice follows the resolution.

Submit a written account-closure request via email with your account ID. We process closures within five working days. Any verified balance in your wallet at the time of closure will be returned to your UPI or Paytm account after identity verification is complete.

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