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How ganeshpunt Handles Your Personal Data

At ganeshpunt, we treat your personal data as something you own — not a resource we trade.

Data you controlTransparent retention periodsIndia-based account protectionDirect deletion requests acceptedNo data sold to third parties
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ganeshpunt How ganeshpunt Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how we handle your data, want to request a copy of what we hold, or need to ask us to correct or remove information, our privacy…

Privacy Email Write to our dedicated privacy address at [email protected] with your account email in the subject line. We log every request and reply with a case reference number within two working days of receipt.
Live Chat Open the live chat widget from any page on ganeshpunt.net and choose the Privacy topic from the dropdown. A support agent will create a formal data request on your behalf and send you a written confirmation.
Account Settings Panel Log in, navigate to Account Settings, and select the Data and Privacy section. From there you can download a copy of your stored profile data or submit a deletion request directly without contacting support.
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply layered security practices across every part of your account — from the moment you enter your UPI details to the moment a withdrawal is verified and processed.

Data We Collect

We collect your name, email, phone number, payment identifiers such as your UPI handle or Paytm number, device type, and session logs. We do not collect more than what is needed to run your account and process transactions.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages are used so we can improve them. You can manage cookie preferences through the banner shown on your first visit or in your browser settings at any time.

Account Security

Passwords are stored as salted hashes — we never hold your password in plain text. Two-step verification is available from your Account Settings panel and we strongly suggest you enable it to prevent unauthorised access.

Retention Periods

We keep account and transaction records for as long as your account is active and for the period required by applicable law after closure. Support correspondence is retained for twenty-four months. You can request early deletion for data not covered by a legal hold.

Who We Share Data With

We share your payment identifiers with UPI, Paytm and PhonePe only to the extent needed to complete your transaction. We do not sell, rent or trade your data to advertising networks or any unrelated third party.

Requesting Changes

You have the right to access, correct or request deletion of your personal data. Submit your request via the Account Settings panel, live chat or [email protected]. We respond within seven working days and confirm every action in writing.

Common Questions About Your Data at ganeshpunt

Below are the questions we hear most often about how we collect, store and manage personal data. If your question is not covered here, reach out through the privacy contact paths listed above and we will respond within seven working days.

We collect your full name, email address, phone number, date of birth for age verification, and the payment identifiers you link — such as your UPI handle or Paytm registered number. Device and session data is also logged to protect your account from unauthorised access.

Yes. Log in and go to Account Settings, then select Data and Privacy to download a structured copy of your profile and transaction history. Alternatively, email [email protected] and we will send the file within seven working days.

Submit a deletion request through Account Settings, via live chat, or by emailing [email protected]. We will remove data not subject to a legal retention requirement and confirm the deletion in writing. Data tied to financial records may need to be held for the period required by law.

We share payment identifiers with UPI, Paytm or PhonePe only to process the transaction you initiated. No payment data is passed to advertising partners or unrelated third parties. We do not sell any personal data.

Transaction and account records are retained for the period required under applicable financial and data protection law, typically several years post-closure. Support correspondence is kept for twenty-four months. You can request deletion of any data not covered by a legal hold.

We use session cookies for account login continuity and analytics cookies to measure page performance. You can accept, reject or customise cookie categories through the consent banner on your first visit, or adjust preferences any time in your browser's privacy settings.

Email [email protected] with a description of your concern and your account email in the subject line. We will acknowledge your message within two working days, investigate, and provide a written response within seven working days of receiving the full details.

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